Auto Paint Supply Chain
Customer information

Return and Refund Policy

We want customers to receive the correct products in acceptable condition. This policy explains the requirements for requesting a return or refund.

Return Window

Eligible products may be returned within 30 days of confirmed delivery.

To qualify, the item must be:

  • Unused
  • Unopened
  • Unmixed
  • In its original packaging
  • In resalable condition
  • Accompanied by proof of purchase

Return requests made after 30 days may not be accepted.

Nonreturnable Products

The following products are generally not eligible for return:

  • Opened containers
  • Used or partially used products
  • Mixed or activated materials
  • Custom-mixed colors
  • Special-order products
  • Clearance or final-sale items
  • Products damaged through improper storage or handling
  • Products returned without authorization
  • Certain regulated materials that cannot legally or safely be shipped back

Contact us before attempting to return automotive coatings, reducers, activators, solvents, or other potentially regulated materials.

Do not place a restricted product into the mail or give it to a carrier without approved return instructions.

Starting a Return

To request a return, email Autopaintsupplychain@gmail.com and provide:

  • Your full name
  • Order number
  • Product name
  • Reason for the return
  • Photos of the item and packaging
  • Information about whether the container has been opened

Do not ship a return until it has been reviewed and approved.

Return Shipping

Customers are generally responsible for return shipping when the correct product was delivered in acceptable condition.

Auto Paint Supply Chain will provide further instructions when the return involves:

  • An incorrect item
  • A defective product
  • Damage during delivery
  • A fulfillment error

Original shipping charges are generally nonrefundable unless the return resulted from our error.

Refund Processing

Approved refunds are issued after the returned product has been received and inspected.

Please allow five to ten business days for an approved refund to appear through the original payment method. Bank and payment-provider processing times may vary.

Incorrect or Damaged Orders

Contact us within three business days if you receive an incorrect or damaged product.

Include clear photos of:

  • The shipping box
  • The shipping label
  • The product label
  • The damage
  • All items received

Keep the item and all original packaging until the issue has been reviewed.

Order Cancellations

Contact us as soon as possible to request a cancellation.

Orders cannot be canceled after they have entered fulfillment, been prepared for regulated shipping, or been transferred to the carrier.