Shipping Policy

Most orders are processed within one to three business days after payment is approved.

Orders are not typically processed on weekends or federal holidays. Processing may take longer during periods of high order volume, manufacturer delays, severe weather, or inventory changes.

Processing time is separate from the carrier's estimated delivery time.

We currently ship to eligible addresses within the United States.

Shipping availability to Alaska, Hawaii, U.S. territories, PO boxes, and APO or FPO addresses may be limited. Some products may be restricted based on carrier rules, product classification, or destination.

Standard delivery generally takes two to seven business days after the order has shipped. This is an estimate and is not guaranteed.

Delivery times may be affected by:

• Carrier delays
• Severe weather
• Holidays
• Incorrect addresses
• Restricted product requirements
• Remote delivery locations
• Events outside our control

Certain automotive coatings, reducers, activators, solvents, and related products may be classified or handled as regulated materials.

These products may:

• Require ground transportation
• Have limited shipping destinations
• Take additional time to process
• Be ineligible for expedited or air shipping
• Require special packaging or handling

Shipping options shown during checkout may vary based on the products and destination.

When tracking is available, it will be sent to the email address used during checkout.

Tracking activity may not update immediately after the shipping label is created. Please allow time for the carrier to scan the shipment.

Customers are responsible for entering a complete and accurate shipping address.

Contact us immediately if an address needs to be corrected. We cannot guarantee that an address can be changed after an order has entered processing or shipped.

Additional shipping charges caused by an incorrect or incomplete address may be the customer's responsibility.

Inspect your order as soon as it arrives.

If the package or product arrives damaged:

• Keep the original box and packaging.
• Take clear photos of the outer box, shipping label, packaging, and damaged product.
• Contact us within three business days of delivery.
• Include your name, order number, and photos.

Do not discard damaged products or packaging until we provide further instructions.

If tracking shows that an order was delivered but you cannot locate it, check the delivery area, ask household members or staff, and contact the carrier.

Please contact us if the package remains missing. Carrier investigations and claim decisions may take additional time.